Critical Questions You Need to Ask Any Dallas IT Services Company
In your search for a reliable IT services company, you face a lot of options offering a variety of services and it’s hard to sort through all the details to find the provider that fits your needs.
This search is one of the most involved and exhaustive processes you’ll undertake for your business. When it seems like so many IT services companies offer similar services, how can you find the provider that you can trust and that understands your needs?
What Questions Should You Ask First?
As the competition increases for IT services providers, there are several factors to include in your search for an IT services firm. Larger national or regional IT services providers have expanded into smaller markets to compete with local companies. Smaller markets are a hot opportunity and the recent trend of larger “chains” or franchises see expansion as the next logical step in a larger business plan.
The downside – for you – is that these larger IT services providers often undercut local providers with aggressive pricing models to gain a competitive edge. Every business likes saving money, so this is a very attractive offer but beware of the hidden cost(s). The greatest concern here is if your savings comes at the cost of quality or service. Go into any research with as much preparation as possible, and be armed with a checklist of questions to ask.
What Are You Hoping to Get from Your Relationship With An IT Services Company?
You understand your needs better than anyone, so it’s up to you to define the kind of relationship you need in an IT services company. Be clear in stating your needs, express the type of commitment and service you’re looking for, and establish the level of attention you’ll need to make the partnership successful. This level of transparency is not only refreshing but the communication will help prevent confusion.
Local versus Remote
One important note about these larger companies aiming to compete toe-to-toe with local “mom & pop shops” is they typically present aggressive pricing to get your business, but it may likely come at the sacrifice of customer service and personalized attention.
Team-based approach versus a call center
Do you need an IT services partner that knows your business, your technology, and your last name? If so, you’ll want to clarify who you’ll be working within a long-term partnership. A “call center” approach works well for many businesses, with a readily-available team that can solve your needs quickly, but if you want a more catered approach to support you might be looking for a relationship with an IT services provider who takes the time to visit your location, audit your technology ecosystem, and understand your infrastructure and needs with customized attention.
Your IT strategy
Depending on your needs and goals, you may want to involve your IT services provider to align your objectives and be on the same page.
Finding the Right Fit for Your Business
You need to make the choice: do you want an IT services provider who offers individualized services? Do some research before making your final decision:
- Read Google Reviews
- Comb through Consumer Reports
- Look at Better Business Bureau Ratings