What is managed IT services and how does it work?
Managed IT services is a proactive approach to IT support where a company outsources its IT functions to a third-party provider. The provider monitors and maintains the organization's IT systems to ensure optimal performance, security and efficiency.
What services does Velocity IT offer?
Velocity IT offers a wide range of IT services, including network monitoring and management, data backup and recovery, software updates and patches, cybersecurity, and cloud solutions.
Why should I choose Velocity IT over other managed services providers in Dallas?
Velocity IT offers personalized and responsive service, a team of certified technicians, and a proactive approach to IT support. Our goal is to keep your systems running smoothly and prevent downtime so that you can focus on running your business.
How does Velocity IT ensure the security of my data and network?
We use a multi-layered approach to security, including firewalls, anti-virus software, and regular updates and patches. We also perform regular security assessments to identify and mitigate potential threats.
Can Velocity IT help with cloud solutions?
Yes, we can help organizations with cloud migrations and ongoing support and management of cloud systems, such as Microsoft 365, Google G Suite, and AWS.
How is Velocity IT different from a traditional IT support company?
Traditional IT support companies typically offer break-fix support, where they only intervene when there is a problem. Velocity IT takes a proactive approach to IT support, monitoring systems 24/7 and making regular updates and optimizations to prevent problems before they occur.
What is included in the monthly fee for managed IT services?
Our monthly fee covers all aspects of IT support, including network monitoring and management, software updates and patches, cybersecurity, and customer support.
Can Velocity IT support my current technology systems and infrastructure?
Yes, we can support a wide range of technology systems and infrastructure, including Windows and Mac systems, on-premise and cloud-based systems, and a variety of networking and security devices.
How does Velocity IT handle customer support and maintenance?
We offer 24/7 customer support, so you can reach us anytime you need assistance. Our team of certified technicians will work to resolve any issues quickly and efficiently.
Does Velocity IT work with businesses of all sizes?
Yes, we work with businesses of all sizes, from small start-ups to large enterprises. Our goal is to provide a personalized and scalable solution that fits the unique needs of each organization.